$50 off first online class | Use code "WELCOMETOAW" at checkout!
SHIPPING
How long does it take for my package to ship?
We strive to process and ship your order as quickly as possible. Orders are typically processed within 24 to 48 hours and are picked up by the carrier shortly after. Once your package leaves our office, the delivery time will depend on the carrier and the shipping method selected. You will receive a confirmation email with tracking information as soon as your package is on its way.
How can I get free shipping on my order?
We offer free shipping on all orders of $500 or more! To stay informed about any special promotions or discounts, subscribe to our newsletter for the latest updates and offers.
Can my orders be drop shipped?
Yes! Our accounts may place orders for drop shipping. When placing your order, simply add the shipping information of the customer that will be receiving a package and add a note saying “Drop Shipping” so that we note to take any pricing information from your package.
Where can I get samples?
Each order contains complimentary samples for you and your clients to try our products. Sample boxes and sample packs are also available to order in our website.
How do I return a defective or damaged product?
If you receive a defective or damaged product, please file a claim HERE. Your claim will be sent to our team for review. If approved, you will receive a replacement part or product mailed to you.
ACCOUNTS & REWARDS
What are the account set up requirements?
In order to have an active an account with AW Advanced Aesthetic Training, customers are required to provide a copy of an active medical or aesthetic license, along with a minimum purchase of $200.00. If you are a student, you can submit proof of enrollment when creating an account or email info@awaesthetictraining.com
Is there a minimum order requirement for first-time purchases?
Yes, we have a minimum order requirement of $200 on all orders. As a wholesale company, we are dedicated to offering exclusivity to our professional account holders. This minimum helps us maintain our commitment to serving licensed professionals and prevents unauthorized end users from purchasing products on our website.
How does the rewards program work?
Every time you place an order you receive points back that will be applied to your account as cashback. You are also able to refer friends for cashback. The points accumulate automatically on your account and will provide you a loyalty code to use at checkout to apply these points.
How do I access my rewards?
To access our Rewards page, first click on the "Open a Professional Account" tab. Under this tab, you'll find a sub-tab labeled "Rewards Page." Click there to access all the details about our rewards program.
How do I access my invoices?
First you will need to log into your account. Once you are logged, in you will be able to see all the general purchases you have made. You can click on the invoice order number for your entire detailed invoice to show. For more assistance you can email orders@awaesthetictraining.com